Privacy Policy
Last updated: 20 August 2026
The Reading Gateway (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our tutoring services, book a session or otherwise interact with The Reading Gateway.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Reading Gateway is the data controller responsible for your personal information.
Business name: The Reading Gateway
Website: www.thereadinggateway.co.uk
Email: ellielandi24@gmail.com
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information provided by parents or guardians
This may include:
Parent or guardian name
Email address
Telephone number
Billing and payment information
Child’s name
Child’s age or year group
School year group
Information relevant to your child’s tutoring needs
Information provided when completing an enquiry or registration form
Communications between you and The Reading Gateway
Information about children
Where you choose to use our tutoring services, we may collect limited information about your child that is necessary to provide appropriate educational support.
This may include:
Name
Age
Year group
Reading or comprehension ability
Assessment results
Educational targets
Progress information
Information you voluntarily provide about your child's learning needs
We ask parents or legal guardians to provide this information where the child is under 18.
We only collect information that is relevant and necessary for providing our services.
3. How We Collect Your Information
We may collect personal information when you:
Complete a contact or enquiry form on our website
Register your child for tutoring
Book or purchase a tutoring service
Contact us by email, telephone or social media
Subscribe to our mailing list
Complete an assessment or registration form
Provide information during tutoring sessions
Leave a review or testimonial
Interact with our website
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and information about how you use our website.
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Arrange and provide tutoring sessions
Assess your child’s educational needs
Monitor and communicate progress
Provide appropriate learning materials and support
Process payments and manage bookings
Communicate with you about sessions
Send important information about your bookings or services
Send newsletters and marketing communications where you have consented to receive them
Improve our website and services
Keep appropriate business and financial records
Manage complaints or enquiries
Comply with legal and regulatory obligations
Protect the security of our business, website and customers
We will only use personal information for purposes that are compatible with the reasons for which it was collected.
5. Our Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may process information where it is necessary to provide tutoring services that you have requested or to take steps before entering into an agreement with you.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.
This may include managing our business, improving our services and maintaining appropriate records.
Consent
Where required, we will ask for your consent before processing your information.
For example, we may ask for consent before sending certain marketing communications or using photographs or testimonials for promotional purposes.
You can withdraw your consent at any time.
Legal obligation
We may process information where necessary to comply with a legal or regulatory obligation.
6. Marketing and Mailing Lists
If you sign up to receive emails from The Reading Gateway, we may use your name and email address to send you newsletters, educational content, information about our services, special offers and other relevant communications.
Where required, we will obtain your consent before sending marketing communications.
You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or by contacting us directly.
Unsubscribing from marketing communications will not affect essential communications relating to services you have booked with us.
7. Children's Information
Our services are designed for children, and we recognise the importance of protecting children's personal information.
Where information about a child is collected, we generally expect a parent or legal guardian to provide the information and agree to its use where appropriate.
We only collect information about children that is reasonably necessary to provide our tutoring services.
We do not knowingly use children's personal information for unrelated marketing purposes.
If you believe that we have collected information about a child incorrectly or without appropriate authority, please contact us.
8. Special Category Information
In some circumstances, parents may voluntarily provide information relating to a child's learning needs or circumstances.
Certain types of information may constitute special category data under UK GDPR.
We will only process special category information where there is an appropriate legal basis and, where required, an additional condition under UK GDPR.
We ask parents to provide only information that is relevant to the tutoring support their child requires.
9. Sharing Your Information
We do not sell or rent your personal information.
We may share personal information with trusted third-party service providers where this is necessary to operate our business or provide our services.
These may include providers of:
Website hosting
Website forms
Email and mailing-list services
Online booking systems
Payment processing
Video-conferencing services
Accounting and bookkeeping
Website analytics
Cloud storage
IT and security services
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security measures are in place.
We may also disclose information where required by law, court order or a relevant regulatory authority.
10. Payments
Where you make a payment for our services, payment information may be processed by a third-party payment provider.
We do not normally store full payment card details ourselves.
Payment providers may process your information in accordance with their own privacy policies and terms.
11. Cookies
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device that can help a website function correctly and provide information about how visitors use the website.
We may use cookies for purposes such as:
Website functionality
Security
Remembering preferences
Understanding website traffic
Improving the website
Measuring marketing performance
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings.
12. Website Analytics
We may use analytics services to understand how visitors use our website.
This may include information such as:
Pages visited
Time spent on the website
Device type
Approximate location
How visitors reached our website
Website interactions
Analytics information is used to help us improve our website and services.
13. Social Media
We use social media platforms such as Instagram and Facebook to communicate about our business and services.
If you interact with us through social media, the relevant platform may collect and process information about you.
Your use of these platforms is subject to their own privacy policies.
We may also publish photographs, testimonials or other content relating to our tutoring activities where we have obtained the appropriate permission.
14. Photographs, Videos and Testimonials
From time to time, we may wish to use photographs, videos, reviews or testimonials for marketing purposes, including on our website and social media channels.
Where appropriate, we will obtain permission before using identifiable images, names or testimonials relating to children.
You can withdraw permission for future use by contacting us.
Please note that withdrawing permission does not necessarily require us to remove material that has already been published where removal is technically or practically impossible, although we will consider reasonable requests.
15. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on the type of information and why we need it.
For example, we may retain:
Enquiry information for a reasonable period after your enquiry has ended
Tutoring and progress records for as long as reasonably necessary to provide our services and maintain appropriate records
Financial records for the period required by applicable tax and accounting requirements
Marketing information until you unsubscribe or withdraw your consent, unless we have another lawful reason to retain it
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
16. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
17. Your Rights
Under UK GDPR, you may have the following rights:
The right to be informed about how we use your personal information
The right of access to the personal information we hold about you
The right to rectification if information is inaccurate or incomplete
The right to erasure in certain circumstances
The right to restrict processing in certain circumstances
The right to data portability in certain circumstances
The right to object to certain processing
Rights relating to automated decision-making and profiling, where applicable
You also have the right to withdraw consent where we rely on consent as our lawful basis for processing.
To exercise any of these rights, please contact us at:
We may need to verify your identity before responding to a request.
18. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
You can find information about making a complaint on the ICO's website.
19. International Transfers
Some of the third-party services we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place, as required by applicable data protection law.
20. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, educational resources or payment providers.
We are not responsible for the privacy practices or content of third-party websites.
We recommend checking the privacy policy of any third-party website you visit.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.
The latest version will always be published on our website with the date it was last updated.
22. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
The Reading Gateway
Website: www.thereadinggateway.co.uk
Email: ellielandi24@gmail.com
Last updated: 20 August 2026